Change Management

Program Outline

  • The definition of “Change”
  • The four ways to deal with change
  • Paradigms
  • Employee reactions to change
  • Overcoming resistance
  • Leading the change process and managing the change journey
  • Identifying and developing change champions
  • Effective change communication
  • How to make change work for the business


The course will help you develop the skills necessary to play an active and effective role within an organization that is going through a period of change. With increased competition and technological advancements businesses need to be able to change the way they provide their services in accordance to their customers’ demands. Should they fail to do so, they face the real risk of losing customers and even going out of business.

The course begins by introducing you to the theory of change management. You will examine contemporary forms of organizational structures and analyse the strategies that are used to implement change in each structure in the most efficient manner. You will then be introduced to a more practical approach to change management. You will examine the factors needed to successfully implement change and develop a positive attitude towards change within an organization. You will learn that through communicating effectively, establishing a sense of trust and allowing an input from all departments, change can be embraced rather than feared.

You will examine the fears and apprehensions that employees may encounter during periods of change and learn how to develop the skills needed to empathise with them, help them see the positive aspects of change and even become champions of change. Finally, you will study a range of tools and processes that help implement change across an organization, and these will give you the skills necessary to help individuals, teams, and large systems adapt to change.

This course will be of great interest to professionals working in an industry that is currently experiencing or will soon be experiencing change, and wish to play a prominent role in the change management process. The course will also be of interest to small business owners who wish to learn more about guiding their business and employees through a period of change.